KSP-Care+ AMC Plan Terms & Conditions
Governing Annual Maintenance Contract (AMC) services, hardware defect repairs, Accidental Damage handling, and priority technical support across India.
How Consumer Rights Affect this Plan
The benefits conferred by this Plan are in addition to all rights and remedies provided under consumer protection laws and regulations. This Plan shall not prejudice the rights granted by applicable consumer law, including the right to receive remedies under statutory warranty law and to seek damages in the event of non-performance by KSPElectronics of any of its contractual obligations.
1. The Plan
This contract (the “Plan”) governs the services provided by KSPElectronics under the above plans and includes the terms in this document, your Plan Confirmation (“AMC Card”) and the original sales receipt/invoice for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to you automatically thereafter.
Benefits under this Plan are additional to your rights under applicable laws, the manufacturer’s hardware warranty and any complimentary technical support. The terms of the Plan apply for 12 months unless otherwise noted.
The Plan covers the following equipment (collectively, the “Covered Equipment”): (i) the 3D Printers listed on your Plan Confirmation (“Covered Device”), and (ii) the accessories contained inside the original packaging of your Covered Device. The Covered Equipment must have been purchased or leased as new from KSPElectronics or a KSPElectronics Authorized Reseller.
Where legal ownership of the Covered Equipment has been transferred to you, the Plan must have been transferred to you pursuant to Section 10. Covered Equipment includes any replacement product provided to you by KSPElectronics under Section 3 of this Plan.
Coverage begins when you purchase the Plan and continues, unless cancelled, through the date specified in your Plan Confirmation (the “Plan Term”).
You can find the price of the Plan on the original sales receipt as provided by KSPElectronics or another seller from whom you’ve purchased your Plan (a “Reseller”).
2. KSP-Care+ AMC Plan Price Schedule
The price for the KSP-Care+ AMC Plan is structured based on the original purchase price range of the Covered Device as detailed below:
| Printer Price Range (INR) | Plan Price (INR) | Tax Note |
|---|---|---|
| 10K – 25K | ₹3,449 | + GST |
| 26K – 50K | ₹5,199 | + GST |
| 51K – 75K | ₹5,749 | + GST |
| 76K – 100K | ₹6,299 | + GST |
| 101K – 150K | ₹8,049 | + GST |
| 151K – 200K | ₹9,199 | + GST |
3. What is Covered?
3.1 Hardware Services for Defects (“Hardware Service”)
If during the Plan Term you submit a valid claim by notifying KSPElectronics that a defect in materials and workmanship has arisen in the Covered Equipment, in relation to its original specifications, KSPElectronics will either:
- Repair the defect at no charge, using new parts or previously used genuine parts that have been tested and pass functional requirements; or
- Exchange the Covered Equipment with a replacement product that is new or comprised of new and/or previously used genuine parts and has been tested and passed functional requirements.
All replacement products provided under this Plan will at a minimum have the same or substantially similar features (e.g., a different model with the same features, or the same model in a different colour) as the original product. If KSPElectronics exchanges the Covered Equipment, the original product becomes KSPElectronics’ property and the replacement product is your property, with coverage effective for the remainder of the Plan Term. KSPElectronics may use Covered Devices or replacement parts for service that are sourced from a country different from the country from which the Covered Device or original parts were sourced.
The Annual Maintenance Contract (AMC) includes three (3) service maintenance sessions throughout the tenure of the contract, and all spare parts required during the service maintenance sessions will be covered under the AMC.
During the Plan Term, if a spare part needs to be claimed from the manufacturer, a minimum processing fee is payable by the customer. Non-AMC holders will need to bear customs fee and logistics costs when claiming spare parts from the manufacturer.
KSPElectronics expresses a 2-week lead time to order spares from the manufacturer of the Covered Equipment, and a minimum processing fee is applicable as per below:
| Spare Part Description | Minimum Processing Fee (₹) |
|---|---|
| Wear & Tear Spares | ₹229 |
| Motherboard | ₹349 |
| SMPS | ₹349 |
| LCD Screen (All FDM Printers) | ₹289 |
| Front LCD Screen (All SLA Printers) | ₹349 |
| LCD Screen (All SLA Printers) | ₹349 |
| Body Panel (All FDM Printers) | ₹459 |
| Glass Door (All FDM Printers) | ₹574 |
3.2 Services for Accidental Damage from Handling (“ADH Service”)
If during the Plan Term you submit a valid claim by notifying KSPElectronics that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (such as drops and damage caused by liquid contact) (“ADH”), KSPElectronics will, subject to your payment of the service fee described below, either (i) repair the defect using new parts or previously used genuine parts that have been tested and pass functional requirements, or (ii) exchange the Covered Device with a replacement product that is new or comprised of new and/or previously used genuine parts and has been tested and passed functional requirements. Exclusions apply as described below.
Each time you receive services for ADH is a “Service Event.” You are eligible to receive three (3) Service Events for your Covered Device while the Plan is active, up to the date the Plan is cancelled or otherwise terminated. Requests for Service Events submitted and received by KSPElectronics after the Plan has been cancelled or terminated will not be covered by the Plan.
For ADH coverage, KSPElectronics will provide for the Service Events under this Section 3.2 and will serve as your point of contact respecting such ADH Service. KSPElectronics will cover the costs of such Service Events in excess of your service fee.
Please note that if you seek service under this Plan in a city other than the designated service location, the service fee or local equivalent fee may need to be paid in that state. For further details, please contact KSPElectronics and specify the appropriate device and location in which you seek service to view the applicable terms and fees.
3.3 Technical Support
During the Plan Term, KSPElectronics will provide you with priority access to telephone and web-based technical support for Covered Equipment (“Technical Support”). Your Technical Support starts on expiration of the complimentary technical support provided by KSPElectronics, which starts on the date you purchase the Covered Equipment. Technical Support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required or ADH coverage may be applicable. KSPElectronics will provide support for the then-current version of the supported Firmware and the prior Major Release. For purposes of this section, “Major Release” means a significant version of Firmware that is commercially released in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.
KSPElectronics Technical Support is limited to the following: (i) the Covered Equipment, and (ii) the KSPElectronics-covered brands of 3D printer (Creality, Flashforge, Bambu Lab, Elegoo, QIDI, Phrozen) and the branded firmware applications that are pre-installed on or designed to operate with the Covered Equipment (“Consumer Firmware”). Exclusions apply as described below.
4. What is not Covered?
4.1 Hardware Service and ADH Service
KSPElectronics may restrict Hardware Service and ADH Service to the country where the Covered Equipment was originally purchased. KSPElectronics will not provide Hardware Service or ADH Service in the following circumstances:
- To protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
- To conduct preventative maintenance;
- To replace Covered Equipment that is lost or stolen;
- To repair damage caused by reckless, abusive, wilful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended;
- To install, remove or dispose of the Covered Equipment or the equipment provided to you while the Covered Equipment is being serviced;
- To repair damage caused by a product that is not Covered Equipment;
- To repair any damage to Covered Equipment (regardless of cause) if it has been opened, serviced, modified, installed or altered by anyone other than KSPElectronics or an authorized representative;
- To repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;
- To repair any damage to Covered Equipment with a serial number that has been altered, defaced or removed;
- To repair damage caused by fire, earthquake, flood, or other similar external causes;
- To protect against damage caused by the presence of hazardous materials that present a risk to human health;
- To protect against damage caused by any civil or foreign war, invasion, rebellion, civil commotion, confiscation by the authorities, order of any government, public authority, or customs officials;
- The loss of, damage to, or inability to access any electronic hardware or firmware within the Covered Equipment resulting from any cause other than covered losses specifically stated in this Plan, including unauthorized access, denial-of-service attack, or malicious code;
- The loss of, damage to, or inability to access any electronic data stored within the Covered Equipment, including any such loss caused by unauthorized access or use of firmware, a denial-of-service attack, or malicious code.
Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH Services, all Covered Equipment must be returned to KSPElectronics in its entirety, including all original parts or authorized replacement components. This restriction does not prejudice your consumer law rights.
4.2 Technical Support
KSPElectronics will not provide Technical Support in the following circumstances:
- For issues that could be resolved by upgrading firmware to the then-current version;
- For third-party products or their effects on or interactions with the Covered Equipment;
- For firmware other than the Consumer Firmware;
- The loss of, damage to, or inability to access any electronic hardware or firmware resulting from any cause other than covered losses specifically stated in this Plan, including unauthorized access, denial-of-service attack, or malicious code;
- The loss of, damage to, or inability to access any electronic data stored within the Covered Equipment, including any such loss caused by unauthorized access or use of firmware, a denial-of-service attack, or malicious code.
5. How to Obtain Service and Support
You may obtain service or Technical Support by contacting KSPElectronics by email at support@kspelectronics.in.
You must provide the Plan Agreement Number and Covered Device serial number. You must also, upon request, present your Plan Confirmation and the original sales receipt for your Covered Device and your Plan.
6. Service Options
KSPElectronics will provide Hardware or ADH Service to you through one or more of these options:
Carry-in service
Return the Covered Equipment to a KSPElectronics location or to a KSPElectronics-authorized service provider that offers carry-in service. Service will be performed at the location, or it may be sent to a KSPElectronics repair service site for service. You must promptly retrieve the Covered Equipment.
Pickup and delivery repair service
If KSPElectronics determines that your Covered Equipment is eligible for pickup and delivery repair service, KSPElectronics will arrange to pick up your Covered Equipment. Once service is complete, KSPElectronics will return the Covered Equipment or a replacement device or part to you. The consumer will pay for pickup and delivery to and from their location, plus GST and other associated sales taxes and charges.
For international service, KSPElectronics may repair or exchange products and parts with comparable products and parts that comply with local standards.
7. Your Responsibilities
To receive service or support under the Plan, you agree to: (i) provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase; (ii) provide information about the symptoms and causes of the issues with the Covered Equipment; (iii) respond to requests for information needed to diagnose or service the Covered Equipment; (iv) follow instructions KSPElectronics gives you; (v) update firmware to currently published releases prior to seeking service; and (vi) back up firmware and data residing on the Covered Equipment.
KSPElectronics will return your Covered Equipment or provide a replacement as the Covered Equipment was originally configured, subject to applicable updates. KSPElectronics may install firmware updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier firmware version. Third-party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the firmware update.
8. Limitation of Liability
To the maximum extent permitted by applicable law, KSPElectronics and its employees and agents will under no circumstances be liable to you or any subsequent owner of the Covered Equipment for any indirect or consequential damages, including but not limited to any loss of business, profits, revenue or anticipated savings, resulting from KSPElectronics’ obligations under this Plan. To the maximum extent permitted by applicable law, the limit of KSPElectronics’ and its employees’ and agents’ liability to you and any subsequent owner arising under this Plan shall not exceed the original price paid for this Plan. KSPElectronics specifically does not warrant that (i) it will be able to repair or replace the Covered Equipment without risk to or loss of programs, or (ii) the operation of the product will be uninterrupted or error-free.
The benefits conferred by this Plan are in addition to any rights and remedies provided under consumer laws and regulations. To the extent that liability under such laws and regulations may be limited, KSPElectronics’ liability is limited, at its sole option, to replacement or repair of the Covered Equipment or supply of the service. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so some or all of the above limitations may not apply to you.
9. Cancellation
For Pay Plans, to cancel you may: (A) turn off your next-year Pay Plan billing renewal through your billing platform (if available); or (B) call your billing provider (whether a Reseller or KSPElectronics) to cancel your yearly Pay Plan. Unless applicable local law provides otherwise, your cancellation will be deferred until midnight on the last day of the month for which the last payment was made. Your yearly Pay Plan will remain active until the end of that month, at which point it will be cancelled and no cancellation refund will be provided. Your failure to timely and fully make any yearly payment will be deemed an expression of your intent to cancel your Plan, and you will not be entitled to a refund of any payments you have made. If your yearly Pay Plan is financed by a third party, contact the financing entity to cancel your Plan.
9.1 KSPElectronics’ Cancellation Rights
Unless applicable local law provides otherwise, KSPElectronics may cancel this Plan for fraud or material misrepresentation, or if service parts for the Covered Equipment are not available, upon thirty (30) days’ prior written notice. If local law permits and KSPElectronics cancels this Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan’s unexpired term.
9.2 Effect of Cancellation
Upon the effective date of your cancellation, KSPElectronics’ future obligations under this Plan to you are fully extinguished.
10. Transfer of Plan
You may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (i) you transfer to the other party the original proof of purchase, the Plan Confirmation, the Plan’s printed materials and this service contract; (ii) you notify KSPElectronics of the transfer by emailing notice of transfer to support@kspelectronics.in; and (iii) the other party accepts the terms of this service contract.
Additionally, with regard to Yearly Pay Plans, including if you financed the purchase of your Plan, the transferee must assume and comply with all payment obligations of the transferor, and any failure to do so by a transferee shall immediately trigger the cancellation provisions applicable to yearly Pay Plans, as described in Section 9. When notifying KSPElectronics of the transfer, you must provide the Plan Agreement Number, the serial number of the Covered Equipment, and the name, address, telephone number and email address of the new owner.
11. General Terms
- The Plan must be purchased within seven (7) days of product purchase.
- KSPElectronics may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
- KSPElectronics is not responsible for any failures or delays in performing under the Plan that are due to events outside of its reasonable control.
- You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
- This Plan is offered and valid only in the Republic of India. Persons who have not reached the age of majority may not purchase this Plan. This Plan may not be available in all jurisdictions, and is not available where prohibited by law.
- In carrying out its obligations, KSPElectronics may, at its discretion and solely for the purpose of monitoring the quality of its response, record part or all of the calls between you and KSPElectronics.
- You agree that any information or data disclosed to KSPElectronics under this Plan is not confidential or proprietary to you.
- KSPElectronics has security measures which should protect your data against unauthorized access or disclosure as well as unlawful destruction.
- You understand and agree that by purchasing the Plan, KSPElectronics will use, process, transfer, and protect your information in accordance with its Customer Privacy Policy. KSPElectronics, its affiliates or service providers may use and process your name, device serial number, contact information, repair history and other personal information for the purposes of: (i) providing and administering the services under the Plan; (ii) ensuring service quality; and (iii) communicating with you regarding your Plan and related services and support.
- The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and KSPElectronics’ entire understanding with respect to the Plan.
- KSPElectronics is not obligated to renew this Plan. If KSPElectronics does offer to renew this Plan, it will determine the price and terms.
- There is no informal dispute settlement process available under this Plan.
- As used in this Plan, “KSPElectronics” refers to KSPElectronics, a proprietorship registered in India (Udyam Registration UDYAM-TS-17-0010961; GSTIN 36GALPK7037N1ZZ), with its office in Asifabad, Kumram Bheem Asifabad District, Telangana. KSPElectronics is the legal and financial obligor under this Plan.
- The laws of the Republic of India govern this Plan.
- Support services under this Plan may be available in English only. You agree that the terms of the Plan and all related documents be interpreted in English.
Questions about KSP-Care+ AMC Coverage?
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